Business support is the core activity of it3000. Our engineers have been providing businesses in Dorset, Hampshire and further afield with professional IT support and consultancy for over 10 years. We aim to provide a level of support equivalent to having your own in-house support staff without the associated high cost.
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1. Unlimited Remote & Telephone Support
- unlimited Access to Help Desk 7am-6pm
- On call engineer available 24x7
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2. Scheduled Onsite Visits
Pro-active onsite visits to 'move IT forward'
- Health check PCs
- Assist with IT processes
- optimise systems
- Testing of DR strategy
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3. Quarterly Reviews
Scheduled quarterly reviews, to set out IT strategy for the short, medium & long term |
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4. Server, connection and backup monitoring
- Continual monitoring of critical processes
- Weekly manual backup verification
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5. Network Security and disaster recovery audit
Site audit, to enable documentation of network and disaster recovery |
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6. Network documentation and reporting
- Network audit
- DR processes and procedures
- Monthly reporting of knowall IT engineer activity
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What can it3000 do for you?
Support
In many cases, as a new client contacting it3000, you are in need of help resolving an existing computer problem. it3000 respond quickly to get the issue resolved and identify how best we can assist the client. For your peace of mind, 100% of our engineers are Microsoft trained and certified.
We provide support in three ways - On-site visits, remote support and telephone helpdesk. There are various pricing structures for support. Please see our pricing page or call our helpdesk on 01202 830830.
Consultancy
Good advice is vital when implementing any changes in your computer systems. All consultants at it3000 are also experienced. Microsoft certified, I.T. engineers meaning that we never recommend products that will cause additional support issues. As part of the consultancy process, we ensure we are familiar with the client’s existing business practices and use of information technology to make sure you get the most appropriate solution.
Our Business Support and Consultancy service includes:
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