our services

it support

overview

What is IT support?

At IT3000 we specialise in providing IT support and services to organisations nationwide. Our experienced team are up to date with the latest technological developments and will always take the time to recommend an IT support solution that is the right fit for you. A dedicated IT support helpline means that you are only ever a phone call away from our technical team, and with service level agreements in place you always know what to expect.

Solutions

Our IT Support packages include

  • Extended support as standard

    Our helpdesk team is available from 8am till 6pm Monday to Friday and we offer an out of hours service for emergency situations..

  • A skilled team of engineers

    Our talented team are Microsoft accredited and DBS checked with skills across all areas of IT and provide unlimited remote and onsite support*.

  • Monitoring & Reporting

    Server monitoring, anti virus and daily back up checks come as standard with most support packages*. This ensures that we come across any potential problems before they cause you issues.

  • Proactive Support

    As well as monitoring we also carry out health checks and server patching to ensure that your solution is always the best fit for your businesses requirements.

  • Help & Advice

    Our aim is to help you, whether that be through our account managers who are always on hand to answer your questions, or through emails and our website, where we alert and educate against the latest cyber threats.