our services

it support

overview

What is IT support?

IT support is the general expression for any help given for products and services that involve technology, such as IT systems and networks. Here at IT3000, we like to say that IT support is looking after anything that has a keyboard and mouse attached or can be connected to your network! We believe that IT support should be a proactive service and that rather than waiting for issues we should be actively monitoring and assessing your network to prevent issues from occurring.

Solutions

Our IT Support packages include

  • Extended support as standard

    Our helpdesk team is available from 8am till 6pm Monday to Friday and we offer an out of hours service for emergency situations..

  • A skilled team of engineers

    Our talented team are Microsoft accredited and DBS checked with skills across all areas of IT and provide unlimited remote and onsite support*.

  • Monitoring & Reporting

    Server monitoring, anti virus and daily back up checks come as standard with most support packages*. This ensures that we come across any potential problems before they cause you issues.

  • Proactive Support

    As well as monitoring we also carry out health checks and server patching to ensure that your solution is always the best fit for your businesses requirements.

  • Help & Advice

    Our aim is to help you, whether that be through our account managers who are always on hand to answer your questions, or through emails and our website, where we alert and educate against the latest cyber threats.

Solutions

How can we work with you?

We can be your IT Support helpdesk providing either remote support or onsite support to your users. We can make recommendations to maximise your IT budget and make the most out of your existing equipment. Our monitoring system means that we can check your backup system is working and keep your services up to date with the latest security patches.

IT is often part of a person’s role in a business. Often a social interest in IT means that they become the IT resource at work. We have provide helpdesk and onsite assistance in such cases giving you extra resources to call on, in turn allowing the individual to spend more time carrying out their original role.

IT3000 are here to enhance your IT team. We can provide outsourced management of your IT team and help them to employ best practice approaches. We can also help with the IT Strategy of your organisation.

Larger organisations often have their own IT department, as smooth running reliable technology is essential to a successful organisation. We can still help even in this scenario. We can provide third line specialist support to your in house team as required. We can work together to design and implement projects using the latest technologies such as Hyper-V, VMWare, Virtualisation and Hyper-Convergence.

Work With Us

Get an Instant IT Support Quote

Simply fill out the form below to get an estimate for your IT support! We’ll also email you a personalised copy of our support proposal document so you have all of the details of what an IT support package from IT3000 gives you. If you’d like to talk to us about IT support or any other of our services then we’d love to hear from you, visit the contact us page for all options including booking a virtual meeting.

Partners and Accreditations